We have developed this policy to ensure that you are fully informed of our refund and returns methods and procedures. This policy applies to UK.

30 DAY RETURN POLICY

If you would like to return an item for a refund, please notify us by emailing support@novasmartbuyltd.shop within 30 days of delivery. If you have found a defective product, please send us a photo of the damaged product. We will then send the courier to collect the item for you. We bear the total costs of the case. We will send you a new item at no extra cost, and if you no longer need the item, we will refund the full order amount to the card you used while shopping. If you have ordered the wrong product and would like to exchange it, you will be responsible for the return shipping costs.

How to Request a Return

Please contact our support team at support@novasmartbuyltd.shop with:

Your order number
Reason for return
Clear photos (if the item is damaged or defective)

We’ll respond within 24–48 hours with return instructions and a Return Authorization Number (RMA), if eligible.

Return and refund conditions:
Return address
61c High Town Road, Luton, England, LU2 0BW

The product must not be used. As soon as we have received the product, we will refund the order amount. On the card you used when purchasing.

RETURNS PROCESS
To initiate a return, please contact us at support@novasmartbuyltd.shop or call +44 7577316276. If your return is accepted, we will send you a return shipping label and instructions on how and where to go. Send your package. Items returned to us without first submitting a return request will not be accepted.

DAMAGED AND WRONG PRODUCTS OR ISSUES
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can assess and resolve the problem. To return your product, you must contact us by email.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.

EXCHANGES
We only exchange products that are damaged, the wrong product, the wrong size or defective. If you would like to exchange an item, please contact us at support@novasmartbuyltd.shop or call us at +44 7577316276.

ADDITIONAL COSTS
We do not charge restocking costs for returns.

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Refunds period
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 7 business days.
Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first. Please contact your credit card company. It may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.
If you've done all this and haven't received your refund yet. Let us know by email at support@novasmartbuyltd.shop or call us at +44 7577316276.

Need Assistance 
Our support team is here to help at every stage. Reach out to us at support@novasmartbuyltd.shop or via our 24/7 live chat.

Thank you for choosing novasmartbuyltd. We’re dedicated to providing durable products and dependable service.

For More Information:

Trade Name: NOVA SMARTBUY LTD

Support: 24/7
Business Hours: 8:00 AM to 5:00 PM (Monday to Friday)
Business Number: +44 7577316276
Business Mail: support@novasmartbuyltd.shop
Business Address: 61c High Town Road, Luton, England, LU2 0BW