Do you ship internationally?

At present we are shipping only in UK. You should look at our shipping policy or get in touch with us to have certain details.

How do I place an order?

All you need to do is to choose the desired product on the drop-down menu on the product page and then press the Add to Cart button. Checkout in the order process and after confirming your order, we would prepare it and send you a tracking number.

How do I receive orders for multiple items?

Where a large number of items are ordered, the items are normally shipped in different packages so that delivery is efficient.

Is my personal information safe?

Yes, we have Secure Socket Layer (SSL) Encryption that ensures your personal information and payment details are safe. The information about your payment is not stored, but is simply used to make the transaction.

How long does it take for my order to be processed?

Shipment of orders will take place in 1 to 2 working days (Monday to Friday).

How long does it take for my order to be shipped?

The transit time is 4-5 business days. In sum, that means that it will take 5-7 business days to deliver the item to you.

What is the final order time?

Order based after 05:00 PM (GMT, UTC+0) Greenwich Mean Time. Orders made on a Monday to Friday will be carried out the following working day.

How much does shipping cost?

Visit our Shipping Policy to learn more about shipping charges.

What is your return policy?

We receive returns within 30 days of purchase.

How long does it take to get my money back?

The refunds will take place within 7 days after getting the returned product.

Are there any restocking fees?

No, we are not imposed with restocking charges.

Which payment methods do you accept?

We accept Cash on Delivery.

Is an account required to make purchases on your website?

You do not have to create any account, you can easily check out as a guest.

Is it secure to provide my personal information on your website?

Fear not, our site offers the services of the best service providers with the security of your information being guaranteed.

Have issues with placing an order?

You can contact our customer care department at +44 7577316276 or at support@novasmartbuyltd.shop.

Are my details safeguarded on your website?

Absolutely. Your personal information is paramount to us, and we have high standards when it comes to attitudes towards privacy.

Can I exchange or return an item?

We do take exchanges, and by the same terms as returns: The product should have been sold by our online shop. The product should not have been utilized at all. It must have all the tags, etc., in its original wrapping. The request of the return or exchange should be done within 30 days of delivery. If you would like to exchange, then please send your request on the form of a "Contact Us" form. One of our support team members will reply within a short period of time.

Are there any items that cannot be returned?

Yes, there is no possibility of returning Gifts or used or opened products.

Can I cancel my order?

Yes. It will be possible to make cancellations within 24 hours accepted of making your order. feel free to cancel and contact with us.

For More Information:

Trade Name: NOVA SMARTBUY LTD

Support: 24/7
Business Hours: 8:00 AM to 5:00 PM (Monday to Friday)
Business Number: +44 7577316276
Business Mail: support@novasmartbuyltd.shop
Business Address: 61c High Town Road, Luton, England, LU2 0BW